Nanook
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Exchange Account Errors on iOS and iPadOS
Legacy configurations for UA Mail on Apple devices used the 'Microsoft Exchange' account option-- because these are actually Google accounts, in Google's security policies are causing them to expire. Your device may prompt you repeatedly for a password. This issue is resolved by deleting the account from your 'Mail Accounts' in the 'Settings' app and adding it again with the 'Google' option. No email data will be lost in this deletion.Please contact the helpdesk if you need any assistance with this!
Technology Services
News & Announcements
Jun 18
As of June 30th, 2025, SMS (text messages) will be removed as an authentication option within Duo MFA to improve account security.
Apr 23
As of May 11, 2025, Zoom Scheduler will be made available to all UA Zoom users. Users will be able to creating a booking schedule and reserve appointments with users, even users outside of the UA system.
Apr 18
The Nanook Technology Services Service Desk is excited to announce that we're starting a newsletter to keep subscribers up-to-date on changes regarding UA computer accounts and services!
Popular Services
Below are links to some of our most popular services.
IT Resources
- Zoom Video Conferencing
- Account/Password Help
- Google Apps @ UA
- Media Device Registration
- Training Services
- Transcript Request Info
- UA Blackboard
- Video Conferencing
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Security tools, practices, policies, and information
- Data Security
UA IT News
June 20, 2025
In late July, the Faculty and Advisor menu and pages in UAOnline will be upgraded to the newest version. This change is part of a board initiative to modernize UA's student information systems (SIS), business-critical processes, applications, and infrastructure.
June 06, 2025
As part of ongoing efforts to manage digital storage, OIT officially ended access to Google Photos within UA Google Workspace as planned on May 31, 2025. This move aligns with UA's broader strategy to comply with Google's updated storage policies and to mitigate escalating storage costs.
Current System Status
Planned Outages
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